Frequently Asked Questions

While we share a commitment to quality local ingredients, Eluai Bio Labs is distinctly “Formulated for Resisiliance.” We uniquely combine dermatological science with specific African botanicals to create formulas that strengthen the skin barrier against environmental stressors like sun and dry air. Our focus is on clinically-backed, high-performance skincare that addresses the specific resilience needs of skin in African and global climates.

Yes, absolutely. Our formulations are dermatologically tested and developed to be non-irritating. We avoid harsh chemicals, synthetic fragrances, and common irritants. Key ingredients like our ethically sourced, Grade A Shea Butter are renowned for their soothing properties, making our products safe for sensitive skin, eczema-prone conditions, and even for use on children under supervision.

We believe in the intelligent fusion of nature and science. Our products are formulated with high concentrations of potent, natural African botanicals. “Scientifically-backed” means we select these ingredients based on peer-reviewed research about their efficacy (e.g., Baobab for antioxidants, AloeVera for hydration) and formulate them in our lab to ensure stability, safety, and visible results. We are transparent about every ingredient in our detailed lists.

We are proudly formulated, crafted, and made in Nairobi, Kenya. From our initial research to our final handcrafted batches, every step happens in our local lab, supporting Kenyan talent and expertise in cosmetic science.

Yes. Eluai Bio Labs is 100% vegan and cruelty-free. We never use animal-derived ingredients or test on animals. Our commitment to clean, conscious beauty is unwavering.

Yes, we ship nationwide.

Nairobi: Orders placed before 2 PM are typically processed the same day for next-day delivery. You can choose your preferred courier or on-demand service (e.g., bike rider) at checkout, with costs calculated in real-time.

Rest of Kenya: Delivery takes 3-10 business days depending on your location.

International: We are open to international shipping! Please contact Eluaibiolabs@gmail.com for a custom quote to your country.

Due to the intimate nature of skincare, we cannot accept returns for a change of mind. However, your satisfaction is guaranteed.

Damaged/Defective Items: Contact us within 48 hours of delivery with photos for a full replacement or refund.

First-Purchase Satisfaction Guarantee: Unsatisfied with your first order? Contact us within 7 days for store credit, provided the item is unopened and in its original seal.

Once your order is dispatched, you will receive a tracking link via SMS and email to monitor your package in real-time.

Start simply. A consistent routine of Cleanse → Treat → Moisturise → Protect (SPF) is key. We recommend introducing one new product at a time. Visit our Skincare Guides section or email Eluaibiolabs@gmail.com for a personalized regimen based on your skin concerns.

Yes. Our non-comedogenic (won’t clog pores) formulations are suitable for acne-prone skin. Ingredients like Moringa and African Green Tea in some products help to balance and clarify. We recommend starting with our “Clarify & Prep” category and avoiding heavy oils if you are very oily.

Never. We are Leaping Bunny Certified in principle and are proudly cruelty-free. Our testing is done through dermatological clinical trials on voluntary human participants to ensure safety and efficacy.

It means we trace our key raw materials like Shea Butter and Hibiscus back to trusted women-led cooperatives and suppliers in Africa. We prioritize fair trade practices, ensuring our partners receive fair compensation and work in good conditions, which in turn empowers their local communities.

We are committed to reducing plastic waste. Our primary packaging uses recyclable glass and aluminium, and our secondary packaging is recycled and biodegradable where possible. We continuously explore more sustainable solutions as part of our core value.

As a Kenyan-made brand, we create skilled employment for local chemists, formulators, and operations staff. By sourcing ethically and manufacturing locally, we invest in the Kenyan beauty and science ecosystem, aiming to position it as a global authority on botanical skincare.