Shipping & Delivery Policy

Processing Time

Orders are processed within 1-2 business days for addresses within Nairobi (orders placed after 2:00 PM may be dispatched the following morning). For all other regions in Kenya, please allow 2-3 business days for processing.

Delivery Options & Partners

We offer flexible delivery to suit your needs. Within Nairobi, you can choose from our partner services (including various courier companies and on-demand platforms like Picknote any damage with the courier immediately.
-up Mtaani, Aramex, Sendy, etc.) at checkout. Nationwide, we ship via reputable courier networks.

Shipping Costs & Times

Nairobi: Delivery is charged according to the distance covered and the specific rates of your chosen delivery service and size of your order. The exact cost and estimated delivery time (typically next-day) will be displayed before you complete your purchase.

Rest of Kenya: Shipping costs are calculated at checkout based on your location and order size. Estimated delivery times are 3-7 business days to major towns and 5-10 business days for more remote areas. We are also open to shipping internationally; please contact our customer support team at Eluaibiolabs@gmail.com for a custom quote and to discuss available shipping options to your country.

Order Tracking

You will receive a tracking number via email/SMS once your order is dispatched.

Delivery Issues

You are responsible for providing an accurate shipping address. If a package is returned due to an incorrect address or recipient unavailability, reshipping costs will be borne by the customer. Please inspect your package upon delivery and